Privacy Policy
Privacy Policy
Last updated: 22 September 2026
Logifix Freight Solutions Pty Ltd (“Logifix”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, use our services or otherwise interact with Logifix.
Information We Collect
The type of personal information we collect depends on how you interact with us. This may include your name, company name, job title, email address, telephone number, business or delivery address, billing and account details, and information relating to freight consignments, deliveries and logistics services.
We may collect information directly from you when you contact us, request a quote, make a freight enquiry, become a customer or supplier, complete a website form, apply for a credit account, or communicate with our team. We may also receive information from customers, carriers, transport providers and other parties involved in providing our services.
When you visit our website, we may also automatically collect technical information such as your IP address, browser type, device information, pages visited and general information about how you use our website. We may use services such as Google Analytics and similar technologies to help us understand website traffic and improve our website.
How We Use Your Information
We use personal information to provide and manage our freight, transport, logistics and warehousing services. This may include arranging collections and deliveries, preparing quotes, managing customer and supplier accounts, processing invoices and payments, coordinating freight with carriers and responding to enquiries or customer service requests.
We may also use information to improve our services, systems and website, maintain business records, communicate important service information, manage our business and comply with our legal and regulatory obligations.
Where permitted by law, we may also use your contact information to send you information about Logifix services, updates or other communications that may be relevant to your business. You can unsubscribe from marketing communications at any time.
Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website and measure the effectiveness of our online marketing. Third-party services used on our website may also use cookies or similar technologies in accordance with their own privacy policies.
You can adjust your browser settings to restrict or disable cookies, although this may affect some website functionality.
Disclosure of Personal Information
Logifix does not sell or rent personal information to third parties. We may share information where reasonably necessary to provide our services or operate our business.
This may include providing relevant information to freight carriers, transport providers, warehousing providers, technology and software providers, payment providers, professional advisers and other service providers working with us. For example, information may need to be provided to a carrier so that a freight consignment can be collected and delivered.
We may also disclose personal information where required or permitted by law, including to government authorities, regulatory bodies or professional advisers, or where necessary to protect our legal rights or the security of our business and customers.
Overseas Disclosure
Some of the technology, software and service providers used by Logifix may store or process information outside Australia. Where personal information is disclosed to an overseas provider, we take reasonable steps to ensure that it is handled appropriately and in accordance with applicable privacy obligations.
Security of Your Information
Logifix takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. This may include access controls, password protection, authentication processes and other appropriate technical and organisational security measures.
While we take reasonable precautions to protect information, no electronic method of storing or transmitting information can be guaranteed to be completely secure.
Accessing or Correcting Your Information
You may request access to personal information that Logifix holds about you and ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before providing access to or making changes to personal information.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business records, resolve disputes and meet legal or regulatory obligations.
Privacy Complaints
If you have a concern about how Logifix has handled your personal information, we encourage you to contact us first so that we can investigate and address your concern.
Privacy enquiries or complaints can be directed to:
Logifix Freight Solutions Pty Ltd
Email: customerservice@logifix.com.au
Website: www.logifix.com.au
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).
Third-Party Websites
Our website may contain links to third-party websites. These websites are not controlled by Logifix and may have their own privacy policies and practices. We recommend reviewing the privacy policy of any third-party website before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or privacy practices. Any updated version will be published on our website with the revised date shown at the top of the policy.
If you have any questions about this Privacy Policy or how Logifix handles personal information, please contact us at customerservice@logifix.com.au.
